Support for Providers

During the COVID-19 pandemic, Great Start to Quality continues to support programs and providers to maintain and earn new ratings.  Accommodations are being made to align with child care licensing guidelines, and public health guidance, as validations and on-site assessments take place.  This page will be updated as information changes.  Please check back often to learn how Great Start to Quality is making adjustments to better support providers during this challenging time. Learn more.

Rating Extensions

During the consecutive stay-at-home orders, Great Start to Quality star rating expiration dates were extended for a total of 15 weeks. This accommodation did not stop the work of Great Start to Quality; many programs have continued to become rated over the course of the last several months. 


Many adjustments have been made to the validation process to work with programs to determine their specific circumstances and the best way to move forward. These adjustments have allowed many programs to complete the process, even those who were closed.

Great Start to Quality will support licensed child care providers that are interested in continuing to improve the quality of their program and submit for a new Star rating. 

Providers who submit for a rating between May 1, 2021 and March 31, 2022 will earn credit for credential indicators with a valid MiRegistry membership status for all staff. 

Questions about accommodations can be emailed to

On-Site Assessment

Many adjustments have been made to the on-site assessment process to better support the program’s needs and maintain safety during observations since the COIVD-19 pandemic began. Throughout the process our top priority has been to ensure the children and staff we visit in child care programs across the state, and our Assessors, stay safe and limit the potential spread of COVID-19. As such, we continue to follow guidance from public health officials which includes but is not limited to the following procedures.

  • Assessors will sanitize all materials brought into the program, wash hands or use hand sanitizer frequently, and sit or stand away from children and staff as much as possible. 
  • Assessors will wear a mask, whether they are vaccinated or not. As a visitor in your program, the Assessor is happy to follow any additional policies you have in place related to COVID-19, such as completing a health screening.    
  • Assessors who have been in close contact with someone who has COVID-19 are not required to quarantine if they have been fully vaccinated and are showing no symptoms.
  • Assessors will ask additional questions about what has changed in the program or routine and will take this into account while scoring rows in the Program Quality Assessment (PQA
    • These scoring accommodations will be in effect until March 31, 2022. Beginning on April 1, 2022, all programs will need to meet the rows in the PQA in order to earn credit as scoring accommodations will no longer be made unless stricter guidance is issued prior to that time.

Questions about the process can be emailed to

Ratings Continue Through the Pandemic

On July 6, 2020 I got a call from Great Started to Quality stating she was calling to [confirm] my PQA.  After talking with her and knowing the day and time she was coming and hearing her ask question about my health, the children[‘s] health and telling me about her health made me relax.  I was still a little on edge, but I had made up my mind that I was going to do my best.  This was the best PQA I [have] ever done.  I was comfortable and relaxed the whole time she was at my site I did not feel intimidated or afraid.  The day went by just like every day when I am working with the children.

Just doing my best and realizing there was nothing I could do about the new normal of COVID-19.  I was able to hold on to my 5 Star rating.  It was wonderful.”

Gwendolyn Shivers, Family Child Care Provider 
Gwen’s Heavens Angel’s Day Care 
Detroit, Brightmoor Neighborhood

More Resources

Looking for more resources related to the COVID-19 pandemic to support your program? Find more information specifically for child care providers.

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